Our Privacy Commitment

Transparent information about how we collect, use, and protect your data

Privacy Policy

Last Updated: July 16, 2025

1. Information We Collect

We collect personal information you provide when you create an account, place an order, or contact us. This may include:

  • Name, email address, and contact details
  • Shipping and billing information
  • Payment details (processed securely through our payment partners)
  • Communication preferences

NB: No sensitive information about users will be demanded

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Improve our products and services
  • Send important account/order notifications

3. Online Payments

We accept payments via direct bank transfer to our official National Bank account. This method ensures a secure, transparent transaction process for all our customers.

After placing your order, you will receive our account details to complete the payment. Please use your order number as the payment reference to help us track and confirm your transaction efficiently.

  • Payments must be made in full before order processing and delivery.
  • Always verify account details from our official communication channels or team before making payments.
  • We do not collect or store any banking credentials from customers.
  • Once payment is received and confirmed, you will be notified via email or phone.

If you have any questions or need assistance with your payment, feel free to contact our support team.

4. Who We Share Your Information With

When you place an order, we share the necessary details with our payment and delivery partners to complete your purchase and ensure it reaches you. These partners are required to keep your information confidential.

5. Data Security

We implement industry-standard security measures including:

  • SSL encryption for all data transmissions
  • Secure storage with access controls

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information
  • Lodge complaints with regulatory authorities

7. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

8. Contact Us

Email: info@raptasmarthome.co.ke
Phone: +254 721 214 643 / +254 722 942 239 / +254 702 559 593